How are Amazon Hub Locker and Amazon Hub Counter different?

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The biggest difference between the two is whether you can serve yourself or if you need an attendant to help you. The self-service kiosks are great, but it can be weird to use them when other people are watching.

Since you are in a public place, the counter service is a little safer. Not only that, but you can order your favourite drink or get groceries at the same time you get your package.

Let’s find out information about two good Amazon services with Answerforyou!

How are Amazon Hub Locker and Amazon Hub Counter different?

Amazon Hub Locker vs. Amazon Hub Counter

These two products aren’t that different from each other. Both of them offer similar services and features, but Amazon Hub Counter has a few extra ones.

Parameters Hub LockerHub Counter
Located in3rd-party retail stores or malls3rd-party retail stores
FormatLockersOpen counters
HoursSome are open 24 hours
Some close at night
Close at night
Assisted services?NoYes
Available toAll Amazon shoppersAll Amazon shoppers
Available forAmazon packages onlyAmazon packages only
Days to pickup package before it is sent back3 days14 days
Accept returns?YesYes
Provide return shipping boxes?NoNo
Provide return shipping labels?NoYes
Amazon Hub Locker vs. Amazon Hub Counter

Amazon Hub Locker:

A customer can put their packages in a locker until they have time to go pick them up. Using a locker service doesn’t cost you anything. Just click “Add to Locker” under “My Orders” and then pick a locker. If you buy $25 or more in one transaction, you can even use a locker for free.

Inside their locker, customers can place orders. When you get an order, you’ll get an email with a PIN code that you’ll need to enter to open the locker. At least 10 business days after you place your order, your package should arrive. If you want to change your shipping address, just click “Change Shipping Address” and type in your new address.

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Amazon Hub Counter:

Customers can add items to their shopping carts without leaving the site. This means that you can start right away and have more ease while you browse.

When someone checks out on Amazon, they can choose between using Paypal (if they already have an account) or a credit card.

After a customer pays, you can send an automatic invoice for the same amount.

Both the Amazon Hub Locker and Amazon Hub Counter make it easy to send packages. Amazon’s shipping locker is a counter to online shopping deals.

What is Amazon Hub Locker?

Amazon Hub Locker is a self-service package delivery system that allows customers to pick up their packages at a secure location.

  • You don’t have to have a package sent to your home or place of business. Instead, you can have it sent to an Amazon Hub Locker, where you can pick it up at a time that works for you.
  • When your package gets to the Locker, we’ll send you an email to let you know and tell you how to get it from the Locker. The email has the Locker’s address and when it is open.
  • Pick up your package within three days of the calendar. If you don’t pick up your package by this date, we’ll take it back and refund you.

Note: When you check out, you can ask to have a package sent to a lower Locker slot (15–48 inches from the ground).

How do I use Amazon Locker at check out?

Checking out using an Amazon Locker is actually easier than you think.

  • Sign in to your Amazon account and continue shopping as normal.
  • After you’ve finished shopping, click “Proceed to checkout.
  • Select “See nearby pickup places” under the mailing address.
  • To find Amazon Lockers in your area, enter the city, zip code, address, or a nearby landmark.
  • Choose your preferred Amazon Locker location.
  • Fill enter your payment details.
  • Choose “Place your order.

How To Use An Amazon Hub Locker To Return A Package

What is Amazon Hub Counter?

Amazon Hub Counter is a staffed package pickup and drop-off point that is typically located in a retail store.

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Because of the global pandemic, more and more people are shopping online. More and more people are getting their packages delivered by online stores instead of going to stores in person.

This has put more pressure on traditional mail delivery systems, which are already old, overworked, and facing cuts to their budgets. Amazon Hub Counters were made to make online shopping deliveries and returns easier and safer so that customers could get better service.

  • These lockers are in places where customers usually go anyway, so they are very convenient. You could go get gas, walk around the side of the building to a row of lockers, or go inside to get a package.
  • This also stops porch pirates from stealing packages from your doorstep, which is especially important if you live in an apartment complex with multiple units.
  • You have up to three days to choose a pickup window, which gives you a lot of freedom to stop by a certain place before or after work.

Advantages of Using Amazon Hub Counter

These are really handy locker sites where clients already go. You may go get some gas and then stroll around the side of the building to a row of lockers or go inside to pick up a box.

You want to purchase sensitive products but are reluctant to show them to others.

This also prevents porch pirates from stealing goods from your doorsteps, which is particularly useful if you reside in a multi-unit apartment complex.

You have up to three days for a pickup window, giving you plenty of time to stop by a specified location before or after work.

Which one should you use? Amazon Hub Locker or Amazon Hub Counter

Amazon Hubs are classified into two types: lockers and counters. So, which one should you go with?

If you need a secure location to keep your items, Amazon Hub Locker is the best option. You may choose a code that will be used to unlock the locker, and only you will have access to that code.

Amazon Hub Counter, on the other hand, is more handy if you need your shipment immediately. This is because there is no need for a code; just go in and pick up your box. Furthermore, Amazon Hub Counter is open 24 hours a day, seven days a week, so you may pick up your delivery whenever it is convenient for you.

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Benefits when the store participates in Amazon Hub Counters

Some share that: “It has raised awareness and will increase visitors to the shop.” We live in a fairly remote setting. “People prefer utilizing this service since they live in a remote region and their location is often unable to drop off items,” she explains. “We’re not utilizing the signs they gave since it reads PUDO (pick up drop off) rather than Amazon, and I didn’t believe people would know what it meant,” Oliver adds. Taylorsville Hardware receives no remuneration for having an Amazon Hub Counter, other than increased traffic, which may lead to increased sales.

Notes to know when using Amazon Hub Locker and Amazon Hub Counter

Lockers and Counters are under the umbrella name Amazon Hub. At an Amazon Hub location, you will be able to pick up your Amazon deliveries from a Locker or a Counter.

Lockers are self-service kiosks where consumers may retrieve or return their Amazon packages at their leisure. Counters are retail sites such as convenience or high street shops where consumers may pick up their Amazon packages – the parcel will be handed over by a store employee.

To utilize an Amazon Hub location, discover one that is handy for you and save it to your Amazon address book or search for it when requested at checkout. Then make it your delivery address. We will send you a pickup barcode once your package has been delivered. Simply go to your chosen Locker or Counter to pick up your package. You will scan this yourself at a Locker; at a counter location, the shop employee will scan your barcode before giving you your item.

You have three calendar days to get your package from a Locker and fourteen calendar days to retrieve your parcel from a Counter. If you do not collect your delivery within this time range, it will be returned to you for a refund.

Amazon-shipped items are eligible for delivery to an Amazon Hub location. This includes Amazon Fulfilled Marketplace goods (usually items from Amazon Merchants or Warehouse Deals).

Goods sold and fulfilled by third-party Sellers, as well as age restricted and hazardous material items, are not eligible for Amazon Hub delivery.


In a nutshell, Amazon Hub Locker is a secure, self-service package delivery system while Amazon Hub Counter is a staffed pickup location. Amazon Hub Locker is available in select locations and offers 24/7 package delivery. Amazon Hub Counter is available at select Whole Foods Market locations and offers package pickup during business hours.

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